Bangko Kabayan undergoes HMF product operations review and operations review training

BK HMF Ops RevThe USAID-supported RBAP-MABS program conducted an operations review of Bangko Kabayan’s housing microfinance (HMF) product on April 26-29. This was to assess the performance and status of the bank’s HMF product, evaluate its strong points and areas for improvement, and provide recommendations based on the review to further enhance the product design and operational system.

Based in Batangas, Bangko Kabayan began the pilot phase of its housing microfinance product in September 2009. Since then, the product has already been rolled out to 13 of its 15 branches, reaching over 379 new borrowers by the start of this year.

Aside from the actual operations review, RBAP-MABS also trained some of the bank’s staff to develop and strengthen its capacity to conduct an internal product operations review. Selected participants from the bank’s marketing and audit departments went through specialized hands-on training on operations review tools, processes and techniques. To ensure impartiality in conducting reviews, the bank selected participants who are familiar with microfinance, but are not involved in the operations of the HMF product.