Delinquency & Fraud Management Workshop for Rural Banks

The United States Agency for International Development-supported Rural Bankers Association of the Philippines-Microenterprise Access to Banking Services (RBAP-MABS) Program facilitated a training/workshop on Delinquency and Fraud management last October 12-14 at the RBAP Building, Intramuros. Participating rural banks are provided with this technical assistance as part of the Program’s commitment in enhancing their microfinance operations. Twenty-eight (28) participants composed mostly of microfinance supervisors and internal auditors from twelve (12) rural banks attended the activity.

DSCN5215Participants were equipped with knowledge and skills on different types of fraud prevention, detection and management through discussions and lecture. During the exercises, banks used their own reports to analyze portfolio quality. Mr. Marc Joseph Lebardo of First Macro Bank shared: “I learned that one must follow the step-by-step procedure to regulate and manage delinquency”.

Engr. Gualberto E. Agatep Jr., President and CEO of the Rural Bank of Gattaran, Inc., said: “Through other bank’s experience, I get information that is applicable to our own operations especially on the session of Remedial Collection.” During the workshop, MABS Service Providers (MSPs), private consulting firms licensed to provide MABS training and technical services, shared techniques on handling varying types of borrowers with delinquent accounts to the participants. Legal remedies and a guideline on Small Claims Court were also presented as alternatives for the banks.

Overall, the participants and facilitators learned from their sharing of experiences that resulted in insightful discussion.